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Moore Home Services vs Old Redwood Heating And Cooling
Sonoma HVAC Contractors Comparison · Updated March 2026
Moore Home Services brings seven years of licensed experience across plumbing and HVAC versus Old Redwood's newer specialization in heating and cooling only.
| Moore Home Services | Old Redwood Heating And Cooling | |
|---|---|---|
| Rating | ★ 4.6 | ★ 5.0 |
| Years Licensed | 7 years | 0 years |
| License # | 1051850 | 1147019 |
| Workers' Comp | ✓ Yes | ✓ Yes |
| Bond Amount | $25,000 | $25,000 |
| Location | Santa Rosa, CA | Windsor, CA |
| Website | — | — |
Key Differences
What Customers Say
Moore Home Services
Customers emphasize Moore's responsive service, quick appointments, and professional technicians who explain problems clearly while protecting work areas.
Old Redwood Heating And Cooling
Customers highlight Old Redwood's thoroughness in cleaning and servicing systems beyond the basic repair, along with detailed technical explanations.
Key Takeaway: Moore's feedback centers on reliability and responsiveness across diverse projects, while Old Redwood's emphasizes meticulous attention to detail during HVAC-specific work.
Customer Reviews
Moore Home Services
Moore Home Services, my experience was great the office personnel was so very helpful, polite and did notify me of any changes or update, the field technician's Edwardo and Daryl are very helpful a...
I've Use McDonald Plumbing Heating & Air (MDPHA) for years. Five years ago I replaced my a/c with a Trane model recommended by MDPHA. I also purchased the recommended extended warranty. This past Th...
Excellent Service - master Douglass arrived at time and not only fixed a problem with AC compressor unit but explained a lot about "how and why" the ac system works and what was the problem. Recommend...
Old Redwood Heating And Cooling
Justin at Old Redwood H&C is professional, honest, very knowledgeable, helpful and priced fairly. Was really so easy to have his Company replace my furnace. He goes beyond expectations to explain ever...
I had an outstanding experience with Justin at Old Redwood H&C. He helped troubleshoot my broken HVAC system and went the extra mile to ensure everything was thoroughly cleaned and fully serviced afte...
Consider Moore Home Services if...
- ✓ Your project involves both HVAC and plumbing work, such as installing a tankless water heater requiring gas line modifications and ductwork adjustments
- ✓ You have an older home where hidden complications are more likely and you want a contractor who's seen similar issues before
- ✓ You need a company with established operational history for long-term warranty confidence and business continuity
- ✓ Your situation requires emergency plumbing service in addition to heating and cooling capabilities
Consider Old Redwood Heating And Cooling if...
- ✓ Your project is strictly HVAC-focused like furnace replacement or air conditioning troubleshooting without plumbing components
- ✓ You prioritize high owner involvement and personalized service over established operational history
- ✓ You're in Windsor and value a local contractor who can respond quickly to your specific area
- ✓ Your system needs thorough cleaning and servicing during repair work, which customers specifically highlight in their feedback
Questions to Ask Before Hiring
- → Ask Old Redwood for references from projects completed at least one to two years ago to verify warranty follow-through and long-term customer satisfaction
- → Ask Moore about their current technician specializations if your project is complex HVAC work requiring specialized expertise
- → Ask both companies how they handle situations where HVAC problems reveal related plumbing issues or vice versa, and whether they coordinate with other trades
The Bottom Line
Moore Home Services is the safer choice for most homeowners, particularly those with older homes, projects involving both plumbing and HVAC, or anyone prioritizing established operational history for long-term warranty confidence. Their seven years of licensing and broader service capabilities provide meaningful advantages when complications arise. Consider Old Redwood if your project is strictly HVAC-focused, you're in Windsor, and you value high owner involvement over established track record. For furnace or AC replacements where you'll depend on warranty service for years to come, Moore's proven business continuity outweighs Old Redwood's personalized approach. If you choose Old Redwood, verify their emergency availability and ask for multi-year-old references to confirm customer satisfaction beyond the initial installation.
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Frequently Asked Questions
Moore handles plumbing and HVAC with seven years of experience across both disciplines, suggesting adequate expertise in each area. Old Redwood's HVAC-only focus may provide deeper specialization, but their limited licensing history means less time refining diagnostic skills. For standard HVAC projects, both demonstrate technical competence; for complex multi-system issues, Moore's broader perspective offers advantages.
Not necessarily, but it increases risk for long-term warranty situations. Furnace replacements typically carry 10-15 year warranties on equipment, and you'll want your installer available for service calls during that period. Old Redwood's high owner involvement suggests commitment, but Moore's seven-year track record provides more confidence they'll still be operating when you need warranty work in five years.
Moore explicitly offers same-day and emergency service availability, with customers noting quick response times for urgent situations. Old Redwood's review data doesn't specifically mention emergency service capabilities. If you need urgent HVAC service now, confirm Old Redwood's emergency availability directly before deciding.
Both serve all of Sonoma County, so either can reach your home. Windsor residents might see slightly faster response from Old Redwood for routine appointments, while Santa Rosa's central location gives Moore efficient access throughout the county. For emergency situations, confirm actual response times with whichever company you're considering rather than assuming based on their base location.
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How We Compare Contractors
License Verification
All license data is sourced from official California CSLB records and verified regularly.
Review Analysis
Customer reviews are aggregated from Google and analyzed to identify patterns in service quality.
Detailed Comparison
We analyze credentials, insurance, experience, and feedback to highlight meaningful differences.
Not all licensed contractors are created equal. While a valid license is the baseline requirement in California, contractors can vary significantly in experience, insurance coverage, and customer satisfaction.
- Experience matters: A contractor with 15+ years of experience has likely encountered and solved problems that newer contractors haven't faced yet.
- Workers' compensation protects you: If a contractor without workers' comp insurance has an employee injured on your property, you could be held liable.
- Reviews reveal patterns: Individual reviews can be misleading, but patterns across many reviews often reveal a contractor's true strengths and weaknesses.
- Bond amounts vary: A contractor's bond provides financial protection if they fail to complete work as agreed. Higher bonds offer more protection.
Taking time to compare contractors on these factors can save you from costly mistakes and help ensure your project is completed by a qualified professional.
Data Sources: License information from California CSLB. Ratings and reviews from Google. Last verified March 12, 2026.
This comparison is based on publicly available information. We recommend getting multiple quotes and verifying all credentials directly before hiring.
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